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Fears of ‘postal deserts’ as owner of former WH Smith stores puts counters under threat

Reported by Theguardian
May 15, 2026· 3 min read
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Key Takeaways
  • • Modella, the private equity owner of TG Jones (formerly WH Smith's high street business), is seeking to amend Post Office contracts to enable closure of postal outlets with just 56 days' notice—reducing the current six-month notice period by two-thirds—pending creditor approval next month.
  • • Up to 60 of TG Jones's 180 post office outlets face closure under the restructuring plan, with eight stores confirmed for shutdown, seven of which house Post Office counters across London, Devon, Greater Manchester, and the West Midlands.
  • • The restructuring strategy involves slashing rents on dozens of TG Jones locations; landlords are expected to reject these cuts and recall leases, potentially triggering closure of up to 150 of the company's 450 total stores and eliminating thousands of jobs.
  • • Communities losing Post Office access due to store closures would face service gaps, as the Post Office would need to relocate counters to alternative sites or abandon those areas entirely, raising concerns about "postal deserts" in underserved regions.
  • • The Communications Workers Union (CWU) has criticized the plan, with executive council member Mole Meade warning that affected communities would "become postal deserts in a modern world."
Summary
Modella, the private equity firm that acquired WH Smith's high street operations and rebranded them as TG Jones last year, is pursuing a significant operational restructuring that threatens substantial Post Office closures across the United Kingdom. The company operates 180 post office outlets embedded within its 450-store estate and has proposed contract amendments to simplify the closure process, reducing notice periods from six months to 56 days should the restructuring plan win creditor approval in the coming month.

The restructuring plan centers on aggressive rent reductions across dozens of TG Jones locations. Rather than accept diminished lease terms, landlords are expected to recall leases entirely, potentially forcing closure of up to 150 of the company's 450 stores and eliminating thousands of jobs. Eight store closures have been confirmed, with seven housing Post Office counters. These confirmed closures span geographically dispersed locations: East Ham and Waltham Cross in London; Torquay in Devon; Hull; Ayr; Middleton in Greater Manchester; and Solihull in the West Midlands.

The implications for postal infrastructure are significant. When a Post Office counter closes, the Post Office must either locate an alternative local site—a potentially difficult task in already-underserved areas—or cease operations in that region entirely. This possibility has prompted criticism from the Communications Workers Union, whose executive council member Mole Meade characterized the situation as creating "postal deserts in a modern world," highlighting the vulnerability of communities dependent on physical post office access for banking, bill payment, and postal services.

The creditor vote scheduled for next month will determine whether Modella's proposed contract amendments proceed, fundamentally altering the flexibility with which the company can exit postal service agreements and potentially reshaping the postal landscape in several British communities.

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Sources

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AlphaMaven summarised this story from the reporting below. Each link opens the original article.

Theguardian Fears of ‘postal deserts’ as owner of former WH Smith stores puts counters under threat