Key Takeaways
- • MagTek and cleverQ are integrating secure identity authentication with queue management and payment processing into a unified workflow designed to reduce hardware costs and operational complexity for retail ISVs and solution providers.
- • The integrated solution consolidates registration, identity confirmation, queue management, engagement, and payment into a single customer journey accessed via QR code and mobile devices, eliminating the need for multiple applications and additional countertop terminals.
- • MagTek's Qwantum Multi-Factor Authentication (QMFA) API framework provides mobile-first, secure authentication capabilities that extend from digital experiences to in-person transactions through MagTek's secure commerce ecosystem.
- • The demonstration at RetailNOW 2026 targets retail software developers seeking to preserve valuable countertop real estate while streamlining customer interactions and reducing deployment complexity.
Summary
MagTek and cleverQ unveiled an integrated customer flow solution at RetailNOW 2026 on July 22, 2026, designed to address a persistent challenge in modern retail: consolidating disparate systems without adding hardware burden or operational friction. The partnership combines cleverQ's digital queue and customer flow orchestration platform with MagTek's secure payment and identity authentication technologies into a single, unified workflow.
The demonstration showcases a customer journey that begins with a dynamic QR code scan, progresses through registration via email or phone number through the cleverQ application, and culminates in a time-bound QR token that enables customers to claim their place in line. This integrated approach eliminates the need for multiple applications and reduces reliance on additional terminals and physical devices—a critical advantage for retailers operating under space and cost constraints.
The solution leverages MagTek's Qwantum Multi-Factor Authentication (QMFA) API-driven framework, which enables secure, mobile-first authentication across digital touchpoints. This authentication layer seamlessly extends to in-person transactions through MagTek's secure commerce ecosystem, allowing ISVs to design retail experiences that consolidate workflows while maintaining security standards. According to the companies, the integration preserves valuable retail counter space while creating new opportunities for secure customer engagement without adding operational complexity.
The partnership targets retail software developers and ISVs seeking modern point-of-sale and customer management solutions. By consolidating registration, identity confirmation, queue management, engagement, and payment enablement into one uninterrupted journey, the integrated offering addresses a growing market demand for omnichannel retail solutions that reduce total cost of ownership and simplify deployment.
The demonstration showcases a customer journey that begins with a dynamic QR code scan, progresses through registration via email or phone number through the cleverQ application, and culminates in a time-bound QR token that enables customers to claim their place in line. This integrated approach eliminates the need for multiple applications and reduces reliance on additional terminals and physical devices—a critical advantage for retailers operating under space and cost constraints.
The solution leverages MagTek's Qwantum Multi-Factor Authentication (QMFA) API-driven framework, which enables secure, mobile-first authentication across digital touchpoints. This authentication layer seamlessly extends to in-person transactions through MagTek's secure commerce ecosystem, allowing ISVs to design retail experiences that consolidate workflows while maintaining security standards. According to the companies, the integration preserves valuable retail counter space while creating new opportunities for secure customer engagement without adding operational complexity.
The partnership targets retail software developers and ISVs seeking modern point-of-sale and customer management solutions. By consolidating registration, identity confirmation, queue management, engagement, and payment enablement into one uninterrupted journey, the integrated offering addresses a growing market demand for omnichannel retail solutions that reduce total cost of ownership and simplify deployment.
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