Key Takeaways
- • A long-time PestNow customer reports that the pest control company was acquired by private equity firm Entomo Brands roughly two years ago, according to a reader letter published on PoPville on October 20, 2026.
- • The reader says service has deteriorated since the acquisition, citing a new billing portal, loss of specific treatment time windows, higher prices for previously included services, and the departure of a helpful employee.
- • The reader is now seeking a replacement pest control provider that is not owned by private equity, for quarterly preventive service with kid-friendly indoor treatment options.
Summary
A reader writing to the Washington, D.C.-area local blog PoPville, published October 20, 2026, describes a six-year relationship with PestNow that was previously positive, citing responsiveness, effectiveness, proactive communication, and services bundled into a quarterly payment. Over the past year, the reader says the company has stopped providing specific arrival windows for treatments, begun quoting high prices for services that were once included, and added small extra fees.
The reader says the company's ownership changed when a private equity firm, identified as Entomo Brands, acquired it a couple of years ago. The reader links the recent changes, including a new customer payment portal discovered at bill time, to what they describe as typical private equity operating changes. The source does not include a response from PestNow or Entomo Brands, and the account reflects one customer's perspective rather than independently verified company data.
The reader is now looking for a new pest control provider that is not private equity-owned, preferably offering roughly quarterly preventive treatments, indoor options that are safe for children, and coverage for additional services as needed.
The reader says the company's ownership changed when a private equity firm, identified as Entomo Brands, acquired it a couple of years ago. The reader links the recent changes, including a new customer payment portal discovered at bill time, to what they describe as typical private equity operating changes. The source does not include a response from PestNow or Entomo Brands, and the account reflects one customer's perspective rather than independently verified company data.
The reader is now looking for a new pest control provider that is not private equity-owned, preferably offering roughly quarterly preventive treatments, indoor options that are safe for children, and coverage for additional services as needed.
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