United’s recent handling of the forced disembarkation of a passenger in Chicago will go down in history as a textbook example of the power of social media.The only company I’ve ever publicly complained about on a regular basis is United. I fly over 100,000 miles per year on United, and I have traveled well over one million lifetime miles on the airline. I’ve met hundreds and hundreds of crews. It’s great set of individuals, but I’m convinced that United’s senior management has led to a custom...
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