Key Takeaways
- • Netomi secured $110 million in Series B funding led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy, and Fin Capital, alongside backing from AI research leaders Greg Brockman, Demis Hassabis, and Mustafa Suleyman.
- • The enterprise AI company deploys agentic customer experience (CX) platforms across regulated, high-volume environments, serving marquee clients including Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, the NBA, and Ingram Micro across chat, email, and voice channels.
- • Accenture Ventures established a global strategic alliance with Netomi to build deployment frameworks for enterprise-grade agentic AI in customer service operations, integrating the platform into Accenture's broader client ecosystem across industries.
- • The funding round reflects a capital shift toward AI-driven customer engagement models that prioritize adaptive, intelligent interactions at scale, with Accenture Song CEO Ndidi Oteh characterizing agentic AI as "opening an entirely new chapter for customer experience."
Summary
Netomi, an enterprise artificial intelligence company specializing in customer experience automation, has closed a $110 million Series B funding round led by Accenture Ventures. The round includes participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy, and Fin Capital, alongside notable individual backing from artificial intelligence research figures Greg Brockman, Demis Hassabis, and Mustafa Suleyman. The capital deployment signals institutional investor confidence in enterprise-grade agentic AI solutions designed for mission-critical customer service environments.
Netomi's platform operates as an agentic customer experience system built specifically for large-scale, regulated operations where reliability and governance requirements are non-negotiable. The company's technology currently supports customer interactions for a substantial roster of enterprise clients spanning multiple sectors: Delta Air Lines and United Airlines in aviation, MetLife in insurance, Paramount in media, DraftKings in sports entertainment, the NBA, and Ingram Micro in technology distribution. Notably, Netomi powers the United Airlines Chat AI integrated into the airline's mobile application, demonstrating production-level deployment at scale.
The strategic partnership between Accenture Ventures and Netomi extends beyond capital provision. Accenture has formed a global alliance with Netomi aimed at establishing deployment frameworks for enterprise-grade agentic AI across customer service operations. This partnership integrates Netomi's platform into Accenture's broader consulting and technology ecosystem, positioning the solution for wider enterprise adoption across industries. According to Ndidi Oteh, CEO of Accenture Song, the collaboration reflects a fundamental shift in customer engagement philosophy: "Agentic AI is opening an entirely new chapter for customer experience. One where brands can respond with greater empathy, consistency and intelligence at every touchpoint." The capital raised will support expansion of Netomi's enterprise footprint and deepen integrations with global technology and consulting partners, indicating a strategic focus on scaling enterprise deployments rather than expansion into consumer-oriented markets.
Netomi's platform operates as an agentic customer experience system built specifically for large-scale, regulated operations where reliability and governance requirements are non-negotiable. The company's technology currently supports customer interactions for a substantial roster of enterprise clients spanning multiple sectors: Delta Air Lines and United Airlines in aviation, MetLife in insurance, Paramount in media, DraftKings in sports entertainment, the NBA, and Ingram Micro in technology distribution. Notably, Netomi powers the United Airlines Chat AI integrated into the airline's mobile application, demonstrating production-level deployment at scale.
The strategic partnership between Accenture Ventures and Netomi extends beyond capital provision. Accenture has formed a global alliance with Netomi aimed at establishing deployment frameworks for enterprise-grade agentic AI across customer service operations. This partnership integrates Netomi's platform into Accenture's broader consulting and technology ecosystem, positioning the solution for wider enterprise adoption across industries. According to Ndidi Oteh, CEO of Accenture Song, the collaboration reflects a fundamental shift in customer engagement philosophy: "Agentic AI is opening an entirely new chapter for customer experience. One where brands can respond with greater empathy, consistency and intelligence at every touchpoint." The capital raised will support expansion of Netomi's enterprise footprint and deepen integrations with global technology and consulting partners, indicating a strategic focus on scaling enterprise deployments rather than expansion into consumer-oriented markets.
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