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Pensioner cannot complete video identification at the Pension Fund — how to change the date - Судово-юридична газета

Reported by Sud
Nov 3, 2026· 2 min read
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Key Takeaways
  • • The Pension Fund of Ukraine allows pension and insurance payment recipients who cannot complete scheduled video identification due to unforeseen circumstances to reschedule to another date and time.
  • • Recipients, their legal representatives, or assistants must send a notification to the Pension Fund of Ukraine's designated email address.
  • • The notification must include the recipient's full name, RNOKPP taxpayer registration number, and the date and time of the video conference to be rescheduled.
  • • An authorized Pension Fund employee will contact the recipient to agree on a new date and time.
  • • The procedure is governed by a Pension Fund of Ukraine Board resolution dated November 20, 2023, No. 49-2.
Summary
Recipients of pensions and insurance payments in Ukraine who are unable to complete video identification at their scheduled time due to unforeseen circumstances can arrange a new date and time with the Pension Fund of Ukraine, according to the Pension Fund's explanation as reported by Судово-юридична газета.

To request a change, the pensioner or insurance payment recipient, or their legal representative or assistant, must send a written notification to the Pension Fund of Ukraine's email address. The notification must contain the recipient's surname, first name, and patronymic; the registration number of the taxpayer's registration card (RNOKPP); and the date and time of the scheduled video conference being rescheduled.

Once the notification is received, it is forwarded to an authorized Pension Fund employee, who contacts the payment recipient to agree on a new video conference date and time.

The identification procedure for pension recipients, monthly lifelong monetary maintenance for retired judges, insurance, and other social payments conducted via video conferencing is set by a resolution of the Pension Fund of Ukraine Board dated November 20, 2023, No. 49-2.

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Sources

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Sud Pensioner cannot complete video identification at the Pension Fund — how to change the date - Судово-юридична газета