Key Takeaways
- • Revolut customers reported blank portfolio balances and failed trades in crypto and stock holdings on Tuesday morning, with the company's status page confirming partial unavailability of crypto and stock trading and 31 affected services in Portugal alone.
- • The disruption is linked to a major Google Cloud outage in London that began at 7:08 a.m. Lisbon time, according to a person familiar with the situation who spoke to Reuters.
- • Revolut says customer funds and data remain safe, but has not confirmed how many investors were unable to execute orders and no recovery time has been set.
- • There is no evidence of failures on Bitcoin, Ethereum or other blockchain networks; the problem sits with the centralized platform and its cloud provider.
- • The episode highlights operational dependence of crypto access on centralized neobanks and their technology vendors.
Summary
Revolut customers attempting to check their crypto and stock investments on Tuesday morning found their portfolio balances missing, according to BeInCrypto, which reported that several users saw their investment screens go blank during a major outage at the financial platform. The timing matters for crypto holders, since digital assets trade around the clock and prices can move sharply while customers cannot view holdings or execute trades.
Revolut's official status page confirms that cryptocurrency and stock trading are partially unavailable, with 31 affected services listed in Portugal alone. The problems extend beyond the users who spoke to BeInCrypto. In a Portuguese Reddit discussion, one investor reported that crypto and ETF holdings remained visible but transactions returned errors. A customer in France reported problems with Revolut X, the company's dedicated cryptocurrency trading platform. Revolut has not confirmed how many investors are unable to execute orders, so the full scale of the trading disruption remains unclear.
The disruption appears linked to a major Google Cloud outage in London, which began at 7:08 a.m. Lisbon time. Google reported widespread service errors and intermittent network failures across its European infrastructure. A person familiar with the situation told Reuters that Revolut's problems were connected to the cloud outage. Revolut customers have also reported failed card payments, inaccessible bank accounts and disrupted transfers across Europe.
There is no evidence of any failure on Bitcoin, Ethereum or other blockchain networks. The incident underscores how investor access to crypto still depends on centralized financial platforms and their technology providers. Revolut says customer funds and data remain safe, and its engineers are working to restore services, but no recovery time has been confirmed. The duration of the outage and the company's handling of it may determine whether crypto traders continue to rely on centralized neobanking platforms for their assets.
Revolut's official status page confirms that cryptocurrency and stock trading are partially unavailable, with 31 affected services listed in Portugal alone. The problems extend beyond the users who spoke to BeInCrypto. In a Portuguese Reddit discussion, one investor reported that crypto and ETF holdings remained visible but transactions returned errors. A customer in France reported problems with Revolut X, the company's dedicated cryptocurrency trading platform. Revolut has not confirmed how many investors are unable to execute orders, so the full scale of the trading disruption remains unclear.
The disruption appears linked to a major Google Cloud outage in London, which began at 7:08 a.m. Lisbon time. Google reported widespread service errors and intermittent network failures across its European infrastructure. A person familiar with the situation told Reuters that Revolut's problems were connected to the cloud outage. Revolut customers have also reported failed card payments, inaccessible bank accounts and disrupted transfers across Europe.
There is no evidence of any failure on Bitcoin, Ethereum or other blockchain networks. The incident underscores how investor access to crypto still depends on centralized financial platforms and their technology providers. Revolut says customer funds and data remain safe, and its engineers are working to restore services, but no recovery time has been confirmed. The duration of the outage and the company's handling of it may determine whether crypto traders continue to rely on centralized neobanking platforms for their assets.
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