Key Takeaways
- • InFactIQ, a Guidewire Insurtech Vanguard, released Demand IQ, an AI-powered demand package review product, announced November 2, 2026 and unveiled at Guidewire Connections 2026 in Las Vegas.
- • Demand IQ compares each claim in a demand letter against the complete case file, flags inconsistencies and gaps, and cites every finding to the page and line of source material.
- • The product is available now at a flat fee per demand package, with no seats, no contracts, and unlimited users on every review.
- • Target customers include insurance carriers, third-party administrators, insurance defense teams, and litigation firms, per InFactIQ's company description.
Summary
According to the company, Demand IQ takes in a demand letter and its enclosures, including medical records, billing summaries, and exhibits, and compares what the demand asserts with what the records show. It flags gaps and inconsistencies and returns a draft response for the claims team. The company cites examples such as physical therapy sessions claimed versus sessions attended, and a statement of "no prior history" that the records contradict. Each flag links to its source line so adjusters can verify findings directly.
InFactIQ positions the product against a backdrop of rising document volume. The release states that AI tools now generate demands and medical chronologies at machine speed, backed by more than $600 million in investment. Time-limited demands can arrive with thousands of pages and only days to respond, the company said, and manual checking can cause valid claims to be undervalued, unsupported claims to be paid, or deadlines to lapse.
Demand IQ workflow has three stages. Users upload the file and the response deadline is captured from the outset. The product checks claims against records. The adjuster then selects a playbook, and the system drafts a point-by-point response with a reasoning view showing each assertion, the carrier's position, supporting evidence, and items that could not be established. Unreviewed flags are carried forward as open questions. The same file can also be used to build an independent medical examination referral packet, and responses export to Word or PDF.
CEO John Sanchez said, "The demand letter tells one story and the file may tell another." Pricing is a flat fee per demand package with unlimited users. The release was issued by Alex Casanova of InFactIQ as media contact. Note that the announcement is a company press release and its performance or adoption claims have not been independently verified.
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