Key Takeaways
- • Service Performance Insight (SPI Research) opened its 2027 Professional Services Maturity Benchmark survey on October 13, 2026, marking the 20th annual edition of the study.
- • The survey closes December 18, 2026, with results scheduled for publication in February 2027.
- • The study assesses performance across leadership, client relationships, talent, service execution, and finance and operations, and for the first time places explicit focus on how firms adopt AI in delivery and in the services they sell.
- • Participation is free; participants receive an SPI maturity scorecard, a 10-page Executive Insights Report, and the full 2027 Benchmark Report, valued at $2,795.
Summary
Service Performance Insight (SPI Research), based in Knoxville, Tennessee, has opened its 2027 Professional Services Maturity Benchmark survey, the 20th annual study of professional services performance, according to a press release distributed by EIN Presswire on October 13, 2026. The survey closes on December 18, 2026, with results scheduled for February 2027.
The study examines performance across five areas: leadership, client relationships, talent, service execution, and finance and operations. SPI says it is designed to help leaders compare their organizations with peers and identify priorities for improvement. The 2027 edition also examines how professional services organizations are adopting artificial intelligence, applying it in service delivery and incorporating it into the services they sell.
R. David Hofferberth, Managing Director of SPI Research, said leaders need a clear view of how their organization is performing and where improvement is possible. He added that firms contributing to the benchmark help build that evidence base and gain a useful foundation for their own performance discussions. The press release frames the study as a reference point for professional services executives who use the benchmark to set performance goals.
Participation is free. Organizations can complete the confidential survey online or use an Excel version available through SPI's website to coordinate input internally. SPI estimates the survey takes about one hour to complete. Participants receive an SPI maturity scorecard, a 10-page Executive Insights Report, and the full 2027 Benchmark Report, which SPI values at $2,795.
SPI's publisher materials cite the prior-year edition's benchmark thresholds, including utilization above 70%, overrun below 10%, project margin above 35%, and revenue per billable consultant above $200,000. These figures relate to the 2026 benchmark and are presented as reference points rather than 2027 findings.
The study examines performance across five areas: leadership, client relationships, talent, service execution, and finance and operations. SPI says it is designed to help leaders compare their organizations with peers and identify priorities for improvement. The 2027 edition also examines how professional services organizations are adopting artificial intelligence, applying it in service delivery and incorporating it into the services they sell.
R. David Hofferberth, Managing Director of SPI Research, said leaders need a clear view of how their organization is performing and where improvement is possible. He added that firms contributing to the benchmark help build that evidence base and gain a useful foundation for their own performance discussions. The press release frames the study as a reference point for professional services executives who use the benchmark to set performance goals.
Participation is free. Organizations can complete the confidential survey online or use an Excel version available through SPI's website to coordinate input internally. SPI estimates the survey takes about one hour to complete. Participants receive an SPI maturity scorecard, a 10-page Executive Insights Report, and the full 2027 Benchmark Report, which SPI values at $2,795.
SPI's publisher materials cite the prior-year edition's benchmark thresholds, including utilization above 70%, overrun below 10%, project margin above 35%, and revenue per billable consultant above $200,000. These figures relate to the 2026 benchmark and are presented as reference points rather than 2027 findings.
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